Sample Sustainability Strategy
A Tour Operator Tool Developed by Tourism Cares and USTOA
Tourism Cares and the United States Tour Operators Association (USTOA) present the Sample Sustainability Strategy, a practical, industry-first guide designed to empower tour operators to embed sustainability into every level of their operations. Created with the modern tour operator in mind, this framework provides step-by-step strategies, actionable resources, and best practices to inspire measurable impact and long-term resilience in the travel industry. Note: These resources are only available to Tourism Cares and USTOA members.
Use the links below to review resources, sample plans, and other tools that will help you craft your sustainability strategy. If you are unable to access any of the links, please contact Lauren Tilton, Community Engagement Manager, at Lauren.Tilton@tourismcares.org.
Resource Links
Click on any of the buttons below to quickly access examples and resources related to each topic.
Getting Started
Common Themes in Tourism Sustainability Strategies
European Travel Commission - Handbook on Encouraging Sustainable Tourism Practices
European Travel Commission - Sustainable Tourism Implementation Plan
GSTC Industry Criteria for Tour Operators
Identifying Tourism Stakeholders
Sustainable Travel International - Corporate Climate Action Checklist
The Travel Foundation - Climate Justice in Tourism: An Introductory Guide
Tourism Cares Meaningful Travel Education
Sustainability Workshop Series
Travelife - Tools for Tour Operators + Travel Agents
United Nationals World Travel Organization - Sustainable Tourism Development Guides
USTOA SIR Education Series - Intro to Sustainability
USTOA SIR Education Series - Climate 101
Tourism Cares and USTOA Member Sample Strategies
Abercrombie & Kent Impact Reports
Adventure Travel Trade Association Sustainability Policy
Arch Insurance Sustainability Report
Audley Travel Responsible Travel + Sustainability Report
Discova Carbon Impact Correction Journey
EF Education First Impact Report
EXO Guide to Sustainable Travel
Flight Centre Sustainability Report
Holland America Sustainability Summary
Intrepid Integrated Annual Report
Lindblad Expeditions Impact Report
MaCher Progress on Sustainability Report
Quark Expeditions Sustainability Report
The Travel Corporation Impact Report
Tourism Cares Commitments + Policies
WorldStrides Responsible Business Report
Animal Welfare
ABTA Animal Welfare Guidelines
Audley Travel - Animal Welfare Policy
Collette - Traveling in Harmony with Animals
Intrepid - Animal Welfare Guidelines and Policy
PADI - Coral Reef Conservation
Tourism Cares Animal Welfare Policy
The Travel Corporation - Animal Welfare Policy
We Travel - Animal Protection in Tourism
Decarbonization
Intrepid’s Guide to Decarbonize Your Business
Sustainable Travel International’s Travel Carbon Footprint Calculator
The Travel Corporation -Carbon Methodology 2022
Tour Operator Scope Emissions Graphic
Visit Norway Consumption Calculator
We Travel Academy - Carbon Offsetting and Reducing in the Travel Industry: Green Edventures Journey
We Travel Academy - Combatting Climate Change as a Tourism Company
We Travel Academy - More than Offsetting - Climate Action for Travel Businesses
World Wildlife Foundation Footprint Calculator
Destination Stewardship
Child Welfare and the Travel Industry: Global Good Practice Guidelines
Destination Mutual Benefit - A Guide to Inclusive Business in Tourism
EXO Travel - Child Safety Codes of Conduct
GSTC Destination Stewardship Yearbook 22-23
Indigenous People and the Travel Industry: Global Good Practice Guidelines
Indigenous Tourism Association of Canada
Intrepid: Community Based Tourism
Managing Overtourism in Tourism Destinations
Stewarding Destinations into a Meaningful Future
Tourism Destination Resilience Course
Diversity, Equity, and Inclusion
Equaldex - World Equality Index
How DEI Intersects with Sustainable Tourism in Local Communities
Hyatt - Neurodivergent Travelers News Release
Intrepid Travel - Diversity and Inclusion
Tourism Cares - Intro to Disability Inclusion + Accessibility in Tourism
We Travel Academy - Intro to Inclusive Tourism: LGBTQ+ Travel
We Travel Academy - Roundtable: Steps to Make Your Travel Company Inclusive and Accessible
We Travel Academy - 10 LGBTQ+ Travel Companies that are Working for Inclusive Tourism
USTOA SIR Education Series - Navigating DEI Through Global Spaces
Hotel Sustainability
Bouteco: Boutique Eco-hotel Recommendations
Green Pearls: Green and Eco-Friendly Hotels
Plastic Waste Reduction for Hotels
Six Senses – Journey to Plastic Freedom
Sustainable Hospitality Alliance - Net Zero Methodology for Hotels
USTOA Hotel Sustainability Guidelines for Tour Operators
Village Ways: Responsible Holidays
Impact Measurement
Case Study from Innovation Norway: Using Emissions Measurement to Enable Better Market Planning
Global Reporting Initiative (GRI) Standards
Greenhouse Gas (GHG) Protocol Standards
Intrepids Open Source Carbon Label Guide
Setting Science Based Targets in Travel and Tourism
Science Based Targets Initiative (SBTi)
Partnerships
ATTA - Fostering Sustainable Partnerships with Community-Based Tourism Initiatives in Bolivia
Community Based Tourism Partnerships Handbook for Tour Operators
Local Community Tourism Partnerships
Unlock the Power of Partnerships in Tourism to Boost Community-Based Tourism
USTOA SIR Education Series - Public and Private Partnerships
Responsible Sourcing + Supply Chain
Engaging Suppliers and Setting Sustainability Criteria
EXO Travel - Ethics Codes of Conduct
Hyatt Supplier Code of Conduct
Sphere of Influence for Supply Chain Management in Sustainability
The Center for Environmental Leadership in Business - Supply Chain Engagement for Tour Operators
The Travel Corporation Sustainable Procurement Policy 2023
Tour Operator Sample Survey for Suppliers
Tourism Cares - Guide to Meaningful Travel Product
Tourism Cares - Meaningful Travel Map
Tourism Cares - Program Policies
USTOA SIR Education Series - Integrating Meaningful Travel into your Supply Chain
Waste Reduction
Global Roadmap for Food Waste Reduction in the Tourism Sector
Global Tourism Plastics Initiative
Plastic Free Toolkit for Tour Operators
ReFED Food Loss and Waste Insights
Resources for Reducing and Managing Food Waste
Standards for Food and Plastic Waste Reduction
Toolkit for Plastic Waste-free Tours
More Resources:
Visit the Tourism Cares LEARN page for additional resources including:
Training + Best Practices
Webinars
Sustainability Consultations
Sustainability Working Groups
Questions?
Contact your membership contact: Lauren Tilton, Community Engagement Manager
Webpage cover photo courtesy of Visit Scotland
SPOTLIGHT: PEOPLE + PLACES OF TOURISM CARES
Vital Ground Foundation | Tourism Cares Grantee
Through our partnership with Globus Family of Brands, funding will support permanent protection of 10 acres adjacent to Glacier National Park in an area of high priority grizzly bear habitat. More than 3 million visitors traveled to Glacier in 2019, many of them passing through the now protected area to hike, float, fish or view wildlife, making conservation projects like Glacier Gateway and waterway protections critical in protecting and conserving natural ecosystems.